Pricing, Refunds and Renewals
The various products and services rendered through Udhim, are subject to prices as indicated against them on respective product/service pages. Furthermore, the following applies to you, as a customer:
a) Customer shall pay all applicable fees/advances as per the Payment Terms and Conditions set out along with respective products and services. Please note, the payments are to be paid in advance for renewable services such as Domain Names, Website Hosting, etc.
b) Udhim not offer any refunds on following services:
- Cloud Servers
- Dedicated Servers
- SSL certificates
- Any other Solutions
- Any third party solution that you buy with Udhim.com’s reference.
- SMS Service
- Emailer Service
c) Customer acknowledges that it is the Customer’s responsibility to keep records and maintain reminders regarding the expiry of any Order. Though as per policy, we do issue reminders to the Customer of any expiring Orders in advance, via an email message sent to the contact information associated with the Customer in our database. You agree that until and unless you notify Udhim of your desire to cancel any or all services received, those services will be billed on a recurring basis. Udhim reserves the right to change the monthly payment amount and any other charges at anytime.
d) Customer acknowledges that after expiration of the term of an Order, Customer has no rights on such Order, or any information associated with such Order, and that ownership of such Order now passes on to Udhim. Udhim and Service Providers may make any modifications to said Order or any information associated with said Order and may choose to monetize such requests in any fashion at their sole discretion. And also may choose to delete or transfer said Order at anytime after expiry upon their sole discretion. Customer acknowledges that Udhim and/or Service Providers shall not liable to Customer or any third party for any action performed under this clause.
e) Udhim at its sole discretion may allow the renewal of the Order after Order expiry, and such renewal term will start as on the date of expiry of the Order, unless otherwise specified. Such process may be charged separately. Such renewal after the expiry of the Order may not result in exact reinstatement of the Order in the same form as it was prior to expiry.
f) All invoices must be paid within ten (10) days of the invoice creation date. Any invoice that is overdue for more than seven (07) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Udhim may suspend or terminate your account and pursue the interest thereon, collection costs (minimum of Rs 1500) incurred by Udhim, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. Udhim will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
g) Servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact Udhim directly after you make a late payment to reactivate the dedicated server.
Service Rates – Customer/Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to customer/ Subscriber. Customer/Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.